Refund & Cancellation Policy

GuideMyStartup provides consultancy, advisory and funding-support services.

Because many services involve professional time, research, preparation, documentation and customized work, refund eligibility may depend on the stage of service delivery.

If a client requests cancellation before substantive work has commenced, GuideMyStartup may consider a refund after deducting applicable payment-processing charges or other non-recoverable costs, where permitted by applicable law and the agreed service terms.

Once work has commenced, refunds may be reduced or unavailable depending on:

Any refund will be assessed based on the actual stage of service delivery and applicable law.

• Work already completed
• Documents already prepared
• Research or analysis already performed
• Third-party costs incurred
• Applications already initiated or submitted

A refund will generally not be available solely because:

Funding approval is never guaranteed by GuideMyStartup.

• A funding application is rejected
• A grant authority does not select the startup
• An investor does not invest
• The client changes their business strategy after work has started
• The client changes their mind after customized work has commenced
• The client fails to provide required documents or information
• The client misses a deadline due to delayed submission of information
• A third-party funding program changes, closes or becomes unavailable

Government fees, statutory payments, application fees, payment gateway charges and other third-party expenses that have already been paid or incurred may not be refundable.

If a client makes a duplicate payment or is charged incorrectly due to a verified technical error, GuideMyStartup will review the transaction and, where appropriate, refund the excess amount.

If a client believes that a delivered service materially differs from the agreed scope, the client should first contact GuideMyStartup and provide details of the issue.

Where appropriate, GuideMyStartup may attempt to correct or complete the affected service before considering any refund.

Refund requests should be submitted through our official email. The request should include:

• Client name
• Startup/company name
• Invoice number
• Payment date
• Payment reference/transaction ID
• Service purchased
• Reason for the request
• Supporting documents, if applicable

Approved refunds will generally be processed to the original payment method, subject to payment-provider procedures and applicable law.

The actual time for the amount to appear in the client's account may vary depending on the bank, payment gateway or financial institution.

Where appropriate and mutually agreed, GuideMyStartup may offer a service credit or alternative service instead of a monetary refund.

Any such credit will be subject to the terms communicated at the time of issue.

GuideMyStartup does not provide refunds solely because a grant, funding program, investor or government authority rejects or does not approve an application.

Our service relates to consultancy, preparation, research and application support and does not constitute a guarantee of funding.

GuideMyStartup may update this Refund & Cancellation Policy from time to time.

The updated policy will be published on this website.